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Flux /CONTACT & SUPPORT

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Get to the right place for onboarding, payment questions or technical support.

The right help.
At the right step.

Choose the topic that best matches your question.

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Payments & account help

For a payment, settlement or withdrawal question, use the existing merchant support portal.

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Developer support

Start with the API documentation. When asking for help, include the non-sensitive request reference and timestamp.

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Pricing & policies

Find public rates, privacy information and the terms relevant to your merchant account.

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Help us understand your question.

01 / Your topicAccount access, onboarding, a transaction or an integration.

02 / The referenceThe relevant payment, order or request ID, if available.

03 / What happenedA brief description and the approximate date and time.

Never include passwords, secret API keys or full wallet credentials.